Frequently Asked Questions

We provide a comprehensive warranty on all repairs, typically ranging from 30 days for minor fixes to 12 months for major component replacements. All parts used are covered by manufacturer warranties, and our labor is guaranteed for the specified warranty period.

Yes, we maintain strict health and safety protocols including mask-wearing, hand sanitization, and social distancing where possible. Our technicians are fully vaccinated and follow all current health guidelines to ensure the safety of our customers and staff.

In Singapore's climate, we recommend professional AC servicing every 3-4 months for optimal performance and efficiency. Regular servicing prevents major breakdowns, improves air quality, and extends the life of your unit while reducing energy costs.

We offer 24/7 emergency services for urgent issues like electrical hazards, major water leaks, or complete AC failures. Emergency calls incur an additional call-out fee, but this is transparent and communicated upfront before scheduling.

We accept cash, bank transfers, and major credit cards. Payment is typically due upon completion of work, though for larger jobs we may arrange payment schedules. All pricing is provided upfront with no hidden fees.

Yes, we provide free, no-obligation estimates for all repair work. Our technician will assess the issue on-site and provide a clear, written quote before any work begins. There are no charges for the initial consultation and estimate.

Absolutely. All our technicians are fully licensed according to Singapore regulations and our company carries comprehensive insurance coverage. We can provide proof of licensing and insurance upon request for your peace of mind.

For standard repairs, we typically can schedule appointments within 1-3 days. Emergency services are available within 1-2 hours. We offer flexible scheduling including evenings and weekends to accommodate your schedule.

Yes, we provide services across all areas of Singapore including Central, East, West, North, and South regions. Some remote locations may have additional travel charges, which will be clearly communicated when booking.

Your satisfaction is our priority. If you're not completely satisfied with our work, we will return to address any concerns at no additional cost. We stand behind all our repairs and are committed to making things right.

Yes, we offer customized maintenance plans to help prevent issues before they occur. This includes scheduled inspections and tune-ups for your home's major systems, helping you avoid costly emergency repairs and extend equipment life.

Absolutely. Our experienced technicians work on homes and appliances of all ages. We can source parts for older models and provide expert advice on whether repair or replacement is the most cost-effective solution for your situation.